‘Disheartened’: Two weeks on, care homes and residents grapple with ban on visitors

SINGAPORE: When 72-year-old Mdm Lim heard concerning the momentary ban on visits to residential care houses, her first response was dismay as she considered her sister-in-law.

Her 85-year-old sister-in-law, a post-cancer affected person with a number of well being circumstances, lives in Soo’s Nursing Dwelling. Household, mates and church members would frequently take turns to go to.

However because the suspension kicked in on Sep 13 amid rising COVID-19 clusters in nursing houses, these visits have come to a halt.

“Family ties are important. You cut that out … you don’t want elderly to feel we are abandoning them or rejecting them,” mentioned Mdm Lim.

Two weeks on, her sister-in-law, Ms Wee, is feeling “disheartened” by the restrictions.

“I haven’t seen (my family) for some time. I can’t see my friends who often come and visit me. I don’t have the opportunity to meet them and to enjoy our conversations,” she informed CNA over the cellphone.

However Ms Wee, who’s single, mentioned she has been protecting busy by writing and performing some puzzles. It additionally helps that the nursing residence’s workers organise workouts for residents and are attentive to their wants, she mentioned.

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The suspension, which is scheduled to finish on Oct 11, just isn’t the primary time in-person visits to residential care houses have been barred because of issues across the pandemic.

However every time this occurs, residents’ well-being is impacted, mentioned Mr Kelvin Ng, the final supervisor of Pacific Well being Nursing Dwelling.

That is particularly for individuals who normally get guests at the least as soon as every week. Such residents “tend to be a little more anxious and upset” by the sudden absence of visits, he mentioned.

A spokesperson for St Luke’s ElderCare added that some residents really feel lonely or deserted, particularly if they’ve cognitive impairments and are unable to totally perceive why their relations can not go to.

To deal with this, residence operators mentioned they’ve been protecting a better eye on their residents.

At MINDSVille@Napiri, a house for folks with mental and developmental disabilities, care workers and allied well being professionals conduct common checks on residents’ emotional well-being, mentioned Mr Bryan Lim, a director at MINDS.

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Pacific Well being’s Mr Ng echoed this, including that nurses, physiotherapy aides, artwork therapists and social staff have been roped in to determine residents who “display a change” on this entrance.

“These residents are then engaged psychologically and emotionally, by means of activities and programmes such as colouring, art and craft, board games, chit-chat sessions,” he mentioned.

The director of Soo’s Nursing Dwelling, Andrew Soo, careworn the function workers members play in offering consolation for residents, particularly by way of one-on-one interactions.

For relations who need some contact, video or cellphone calls have turn out to be the go-to.

“If you can’t visit, that’s not the end. It’s making an effort to do telephone conversations, call as and when you can,” mentioned Mdm Lim.

She mentioned she frequently sends pictures to her sister-in-law, together with “cute videos of our little panda in the zoo, my granddaughter’s dancing performances, concerts, et cetera”.

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“So although you are not there physically to tell, it’s all shown.”


The suspension of in-person visits has additionally intensified the burdens positioned on workers in residential care houses.

Pacific Well being’s Mr Ng mentioned there was an “overwhelming quantity” of calls from anxious relations of residents, requesting each day updates and asking when visits can resume.

In response, the house’s workers contact relations extra continuously to supply common updates and assist alleviate their anxiousness, he mentioned.